It may say something like “USB charging this device” or “USB for file transfer.” The verbiage may vary slightly depending on your device’s Android build and manufacturer, but regardless it will have something about USB. Plug the device into your computer, pull down the notification shade, and select the “USB” option. To activate the Explorer Plug-In, use the following steps: 1. Your phone may only connect in charging mode by default, when you want it to be connected as a storage device. The Explorer Plug-In lets you access your backed-up data directly from Windows Explorer. If your Android device isn’t appearing in File Explorer as it should, it may be a result of how your phone is connecting to the computer. You never know when you have bum hardware, and no amount of software troubleshooting can fix that problem. Plug it directly into your computer instead of a USB hub. Also try another USB cable, or another USB port on your computer. Restart your Android phone, and give it another go. On the device side, there's a new section under settings for BlackBerry Link which has to have everything enabled - the Link toggle, and Download Files Over Mobile Network. Start with the Obvious: Restart and Try Another USB Port Before you try anything else, it’s worth going through the usual troubleshooting tips. Then start Windows Explorer and see if there is still a folder with the name of the software under C:Program Files. Plug it directly into your computer instead of a USB hub. Just make sure that your BlackBerry is checked off in that section, and designate which computer folders you want to share below that. After uninstalling, restart your computer. Check if your question has already been answered. Visit BlackBerry Docs If this didn't resolve your issue please try the next option. Once this is done, restart the computer and check if this helps. BlackBerry Link for PC support BlackBerry Smartphone Apps Support Desktop Software Downloads Guided Support Option 1 Option 2 Option 3 Find useful information to get the most out of your BlackBerry smartphone or app. Click on Hardware and Devices to run the troubleshooter. Click on Troubleshooting and click on View all. Verify that your computer has an active Internet connection. Press Windows key + X to click on Control Panel. Restart your Android phone, and give it another go. Verify that your computer is turned on and not in sleep mode. Start with the Obvious: Restart and Try Another USB Portīefore you try anything else, it’s worth going through the usual troubleshooting tips.
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